Terms & Conditions

Introduction

Welcome to OnWings Aero. These Terms and Conditions ("Terms") govern your use of our website and aviation services. By accessing our website or using our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services.

Definitions

• "Company" (referred to as "we," "us," or "our") refers to OnWings Aero.
• "Customer" (referred to as "you" or "your") refers to the individual or entity using our services.
• "Services" refers to all aviation services provided by OnWings Aero, including but not limited to ground handling, permits, fueling, catering, and passenger services.
• "Website" refers to our official website and any related digital platforms.

Our Services

OnWings Aero provides comprehensive aviation support services including:

• Flight permits and authorizations
• Ground handling services
• Aircraft fueling
• Flight catering
• Crew and passenger services
• Hotel accommodation (HOTAC)
• Flight supervision and dispatch
• Technical support
• Transportation services

All services are subject to availability and applicable regulations.

Service Agreement

Booking and Confirmation

• All service requests must be submitted through our official channels
• Services are confirmed only upon written acceptance by OnWings Aero
• We reserve the right to decline service requests at our discretion
• Confirmation is subject to availability and regulatory approval

Service Standards

• We strive to provide services in accordance with industry standards
• All services comply with applicable aviation regulations
• Service delivery is subject to weather conditions and operational constraints
• We maintain appropriate insurance coverage for our operations

Payment Terms

Pricing and Quotes

• All prices are quoted in USD unless otherwise specified
• Quotes are valid for 30 days unless otherwise stated
• Prices may be subject to change based on fuel costs, regulatory fees, and other factors
• Additional charges may apply for services outside normal business hours

Payment Methods

• Payment can be made via bank transfer, credit card, or other approved methods
• Payment terms are typically net 30 days unless otherwise agreed
• Late payment charges may apply for overdue accounts
• We reserve the right to require advance payment or deposits

Cancellation and Changes

Cancellation by Customer

• Cancellations must be made in writing
• Cancellation charges may apply depending on timing and services involved
• No-show charges apply for services not cancelled in advance
• Refunds are subject to our refund policy and applicable terms

Changes to Services

• Service changes are subject to availability and additional charges
• We will make reasonable efforts to accommodate change requests
• Changes may affect pricing and service delivery timelines

Liability and Insurance

Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the value of services provided
• We are not liable for indirect, consequential, or punitive damages
• We are not responsible for delays caused by factors beyond our control
• Customer assumes responsibility for compliance with applicable regulations

Insurance Requirements

• Customers must maintain appropriate aircraft insurance
• Proof of insurance may be required before service provision
• OnWings Aero maintains professional liability and general liability insurance

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

• Weather conditions and natural disasters
• Government actions and regulatory changes
• Labor disputes and strikes
• Equipment failures and technical issues
• Airport closures and operational restrictions
• Acts of terrorism or civil unrest

Intellectual Property

All content on our website, including text, graphics, logos, and software, is the property of OnWings Aero and is protected by copyright and other intellectual property laws.

• You may not reproduce, distribute, or modify our content without permission
• Our trademarks and service marks may not be used without authorization
• Any feedback or suggestions you provide may be used by us without compensation

Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms.

• We collect and process personal information in accordance with applicable laws
• Customer data is protected using appropriate security measures
• We may share information with service providers as necessary for service delivery
• You have rights regarding your personal information as outlined in our Privacy Policy

Compliance and Regulations

Regulatory Compliance

• All services are provided in compliance with applicable aviation regulations
• Customers must comply with all relevant laws and regulations
• We reserve the right to refuse service for non-compliance
• Regulatory changes may affect service availability and pricing

Safety and Security

• Safety is our top priority in all operations
• Security procedures must be followed at all times
• We reserve the right to implement additional security measures
• Customers must cooperate with all safety and security requirements

Dispute Resolution

Governing Law

These Terms are governed by the laws of Sri Lanka, without regard to conflict of law principles.

Dispute Resolution Process

• We encourage resolution of disputes through direct communication
• Formal complaints should be submitted in writing
• Disputes may be subject to mediation or arbitration
• Legal proceedings shall be conducted in Sri Lankan courts

Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website.

• Material changes will be communicated to customers
• Continued use of our services constitutes acceptance of modified Terms
• Previous versions of Terms may be available upon request

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

If you have any questions about these Terms and Conditions, please contact us: